Refund policy

Our Commitment

At Airsenal, we stand behind every order we ship. If something goes wrong on our end, we will make it right.

30-Day Return Window

We accept returns within 30 days of the confirmed delivery date. To be eligible, items must be:

  • New and unused
  • In their original packaging
  • Accompanied by all original accessories

How to Start a Return

To initiate a return, email us at sales@airsenalshop.com with your order number and the reason for the return. Wait for a Return Merchandise Authorization (RMA) number and return instructions before shipping anything back to us. The appropriate return address and shipping instructions will be provided with your approved RMA. Items shipped back without prior authorization may not be accepted.

Return Shipping

  • If the return results from Airsenal's error or a confirmed product defect, we will cover return shipping costs in full.
  • For all other approved returns, return shipping is the customer's responsibility.
  • Original outbound shipping charges are non-refundable unless the return resulted from Airsenal's error.
  • If your order originally received free shipping, we will not deduct an outbound shipping charge from your product refund.

Item Condition & Restocking Fee

Items returned opened, used, missing original packaging, or missing original accessories, but still accepted as resalable, may be subject to a restocking fee. When a restocking fee applies, it is a fixed 15% and will not exceed 15%. Items that are materially damaged, modified, disassembled, incomplete, or otherwise not resalable may be ineligible for return.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item other than a custom, personalized, or special-order item arrives defective, damaged, or incorrect, email us promptly at sales@airsenalshop.com with your order number, a description of the issue, and photographs when applicable.

If the problem resulted from Airsenal's error or a confirmed product defect, we will provide return instructions, cover return shipping, and send a replacement at no additional cost after verification. If a replacement is unavailable, you may choose a full refund to your original payment method, or we can work together by email to agree on another acceptable resolution.

For custom, personalized, or special-order items that arrive damaged, defective, or different from what you ordered, see “Products with Special Return Restrictions” below.

Refund Processing

After receiving your returned item, we will inspect it and notify you of approval or rejection within five business days. If approved, we will initiate the refund to your original payment method at that time. Please allow additional time for your bank, card issuer, or payment provider to post the credit.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, check with members of your household, neighbors, and the carrier, then contact Airsenal promptly at sales@airsenalshop.com. We will help review the tracking information and available carrier-claim options. A delivery scan does not automatically qualify an order for a refund or replacement; any resolution will depend on the carrier's investigation and the circumstances of the shipment.

Products with Special Return Restrictions

Custom, personalized, and special-order items cannot be returned for a refund or store credit because of customer preference, compatibility, or a change of mind. If one of these items arrives damaged, defective, or different from what you ordered, contact Airsenal promptly at sales@airsenalshop.com. Depending on the circumstances and applicable warranty, we will work with you to troubleshoot, repair, rebuild, replace, or arrange another appropriate resolution by email.

The following products are not eligible for return or refund, except where required by applicable law:

  • Gift cards
  • Products materially modified or disassembled after delivery
  • Airsoft products whose legally required markings were removed or altered after delivery

If you are uncertain whether a product is returnable, contact Airsenal before ordering.